Terms & Conditions
Effective Date: [DD/MM/YYYY]
Welcome to Al Raheem Attar. By accessing or using our website (www.alraheemattar.com), you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. Introduction
These Terms & Conditions govern your use of the Al Raheem Attar website and all purchases made through our website. If you do not agree with these terms, please do not use our website.
2. Products
We strive to ensure that all product descriptions, images, prices, and specifications are accurate. However, slight variations in packaging, bottle design, color, or fragrance may occur due to manufacturing updates or natural ingredients.
3. Orders
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order at our sole discretion.
- If an order is cancelled after payment, the eligible amount will be refunded according to our Cancellation & Refund Policy.
4. Pricing & Payments
- All prices are displayed in Indian Rupees (INR).
- Prices may change without prior notice.
- We accept secure online payments through approved payment gateways.
- Orders are processed only after successful payment confirmation.
5. Shipping
- Orders are processed within the stated processing time.
- Delivery timelines are estimates and may vary depending on the courier service and destination.
- We are not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.
6. Non-Returnable & Non-Refundable Policy
Due to the hygienic and personal nature of attars, perfumes, fragrance oils, and related products:
- All products sold by Al Raheem Attar are strictly NON-RETURNABLE and NON-REFUNDABLE after delivery.
- Returns, exchanges, or refunds will not be accepted for:
- Change of mind.
- Personal fragrance preference.
- Incorrect product selection by the customer.
- Opened or used products.
Exceptions
A replacement or refund may be provided only if:
- You receive the wrong product.
- The product is damaged during transit.
- The product has a verified manufacturing defect.
In such cases:
- You must contact us within 24 hours of delivery.
- Provide your order number along with clear photos and an unboxing video showing the issue.
- Claims without sufficient evidence may be declined.
7. Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information.
- Reviewing product descriptions before placing an order.
- Ensuring someone is available to receive the package.
8. Intellectual Property
All website content, including logos, images, product descriptions, graphics, and text, belongs to Al Raheem Attar and may not be copied or reproduced without written permission.
9. Limitation of Liability
Al Raheem Attar shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
10. Privacy
Your personal information is handled according to our Privacy Policy. We do not sell or misuse customer information.
11. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in New Delhi, India.
12. Contact Us
Al Raheem Attar
📍 Shaheen Bagh, New Delhi – 110025, India
📞 +91 88267 31035